Effective Date: November 17, 2024
At Cohesync Consulting Inc., we strive to provide excellent short-term rental management services and ensure a positive experience for all our clients. We understand that situations may arise where a refund or return is necessary. This Refunds and Returns Policy explains the conditions under which we offer refunds, how customers can initiate a return or refund request, and the specific requirements and timeframes involved.
Please read this policy carefully. By using our Services, you agree to the terms outlined below.
1. Refunds for Short-Term Rental Management Services
As we offer services, rather than physical products, our refund policy is based on the nature of the services provided. Refunds will not be issued once a service has been rendered or once work has commenced. However, we do offer refunds in the following situations:
1.1 Refund Conditions
- Service Not Rendered: If you have purchased our services and we have not yet provided any service (e.g., no booking management, no guest communication, etc.), you may request a full refund within 7 days of purchase. After this period, refunds will no longer be applicable.
- Overpayment or Billing Errors: If there is a billing error, such as being charged incorrectly or for an incorrect amount, we will review the issue and provide a refund for the overpayment. Refund requests must be made within 7 days of the transaction.
- Failure to Deliver Services as Promised: If we are unable to deliver the agreed-upon services as outlined in the Service Agreement, we may offer a partial or full refund, depending on the situation. This will be assessed on a case-by-case basis.
1.2 Non-refundable Services
- Completed Services: Once services have been provided or work has commenced (e.g., a property listing has been created, a booking has been made, or a guest communication has been sent), refunds will not be issued.
- Changes in Plans: If you decide to cancel or change your service request after work has begun, no refunds will be issued. We may, at our discretion, offer a partial refund for any uncompleted portions of the service.
2. Refund Request Process
If you believe you are eligible for a refund based on the conditions above, please follow these steps:
- Contact Us:
- Send an email to [email protected] with the subject line “Refund Request.”
- Include the following details in your email:
- Your name and the email address associated with your account
- A brief description of the service purchased
- Your reason for requesting a refund (e.g., service not rendered, billing error)
- Relevant transaction details (e.g., order number, payment confirmation, etc.)
- Review and Response:
- We will review your request and respond to you within 5 business days. We may ask for additional information if necessary to assess the situation.
- Approval or Denial:
- If your refund request is approved, we will process the refund to the original payment method.
- If your request is denied, we will provide an explanation outlining why the refund cannot be issued.
3. Timeframes for Refunds
- Refund requests must be made within 7 days from the date of purchase or service delivery, whichever is applicable.
- Once a refund request is approved, we will process the refund within 5-7 business days. Please allow additional time for the funds to be reflected in your account, depending on your payment provider.
4. Fees and Costs
- Transaction Fees: Refunds will be processed without any fees from our side. However, any transaction fees charged by your payment provider or financial institution may not be refunded.
- Cancellation Fees: In certain situations, where services have been partially provided, we may retain a portion of the fee to cover costs incurred up until the time of the cancellation or refund request. These fees will be communicated to you if applicable.
5. How to Cancel Services
If you wish to cancel services before they have begun, you must contact us as soon as possible. Cancellation requests should be made via email to [email protected].
- If we have not yet started work or provided any services, we will issue a full refund.
- If we have already started work, we may offer a partial refund based on the amount of work completed up until that point. In this case, no full refund will be issued.
6. Exceptions and Special Circumstances
In rare cases, we may make exceptions to the above policies in situations where the customer has experienced significant issues that were outside of their control (e.g., a personal emergency, extended technical issues, etc.). Refunds under these circumstances will be considered on a case-by-case basis.
If you are unsure about whether you are eligible for a refund or have any other special circumstances, please don’t hesitate to contact us at [email protected].
7. Contact Information for Customer Support
If you have any questions or need assistance with your refund or cancellation request, please reach out to us:
- Email: [email protected]
- Website: www.cohostscircle.com
We aim to provide a quick resolution to your inquiries and will respond to all customer support requests within 5 business days.
8. Changes to This Refunds and Returns Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates or changes.
By purchasing our services, you acknowledge that you have read, understood, and agree to the terms of this Refunds and Returns Policy.
Thank you for choosing Cohesync Consulting Inc.. We value your business and are committed to ensuring your satisfaction.